FAQ

What is your refund policy?
We currently do not offer refunds after subscribing to IZZY, but you can cancel your subscription at any time, for any reason, and you won’t be charged for ...
Wed, 11 Aug, 2021 at 10:10 PM
Why is my account blocked?
An account can be blocked when our system registers more than three (3) devices or browsers that you might have tried to watch from.  To refresh ...
Thu, 5 Aug, 2021 at 4:29 PM
Which languages do you offer?
Our programming is filmed in a variety of languages, including Hebrew, English, French, Russian, and Arabic. Easy-to-read subtitles for all programs are cur...
Sun, 15 Aug, 2021 at 3:15 PM
I'm having trouble signing in to watch
If you’re having trouble with your password, consider the following possibilities: Did you sign up with a typo in your email address, or an address diffe...
Thu, 5 Aug, 2021 at 4:32 PM
Do you have a family plan?
We currently do not offer a family-style plan, although you can share your account with whomever you'd like, and up to 3 devices can use the same accou...
Thu, 5 Aug, 2021 at 4:32 PM
When do I get charged each month for a subscription?
Subscriptions get charged on the same day each month that you have subscribed. For example, if you first subscribed on March 15th, you would next be charged...
Thu, 5 Aug, 2021 at 4:32 PM
Why am I getting the message: "Sorry, video is not currently available in your country?"
In order to be made available on the internet, some videos require certain territorial restrictions. IZZY is available worldwide, except the State of Israel...
Thu, 5 Aug, 2021 at 4:40 PM
How do I redeem a coupon/promo code?
You can redeem a code on the video or subscription's checkout page. Enter your email address. Select the Promo code checkbox. Type in the code, the...
Tue, 24 Aug, 2021 at 7:11 PM