FAQ

What is your refund policy?
We currently do not offer refunds after subscribing to IZZY, but you can cancel your subscription at any time, for any reason, and you won’t be charged for ...
Wed, 11 Aug, 2021 at 10:10 PM
Why is my account blocked?
An account can be blocked when our system registers more than three (3) devices or browsers that you might have tried to watch from.  To refresh ...
Thu, 5 Aug, 2021 at 4:29 PM
Which languages do you offer?
Our programming is filmed in a variety of languages, including: Hebrew English French Russian Arabic Subtitles Easy-to-read subtitles a...
Thu, 2 Jan, 2025 at 11:36 PM
I'm having trouble signing in to watch
If you’re experiencing difficulty signing in, the issue may be related to your email address or password. Please review the following possibilities: Com...
Thu, 2 Jan, 2025 at 11:39 PM
Do you have a family plan?
We currently do not offer a family-style plan, although you can share your account with whomever you'd like, and up to 3 devices can use the same accoun...
Thu, 5 Aug, 2021 at 4:32 PM
When do I get charged each month for a subscription?
Subscriptions get charged on the same day each month that you have subscribed. For example, if you first subscribed on March 15th, you would next be charged...
Thu, 5 Aug, 2021 at 4:32 PM
Why am I getting the message: "Sorry, video is not currently available in your country?"
In order to be made available on the internet, some videos require certain territorial restrictions. IZZY is available worldwide, except the State of Israel...
Thu, 5 Aug, 2021 at 4:40 PM
Why are some titles only available with English subtitles?
At IZZY, we strive to make our content accessible to as many viewers as possible by providing subtitles in multiple languages.  However, there are a few...
Mon, 26 Aug, 2024 at 1:07 PM