If you're experiencing issues such as skipping, lagging, or an error message on your Android TV these steps can help refresh your TV and get you back to streaming.
- Power-cycle your Android TV device.
- Unplug your Android TV from the wall for 60 seconds. If your TV has a physical power-button, please press and hold it it for 3 seconds while the TV is unplugged.
- Check for available updates:
- Press the HOME button.
- Navigate to Settings > Apps > Help > System software update > Software update.
- Clear the app cache:
- Go to Settings > Apps.
- Find the Vimeo app and select it.
- Choose both Clear cache and Clear data.
- Uninstall and reinstall the app:
- In the same menu, select Uninstall.
- Reinstall the Vimeo app from the Google Play Store.
- Try logging in again to see if the issue persists.
If the above steps do not resolve the issue, visit our Help Center for more information or contact us at [email protected].