Our videos are viewable in a variety of different qualities, ranging from 360p to 8K. In “Auto” mode, our video player switches between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size.
The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to our playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.
When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer/smart TV/smartphone processing speed cannot support higher quality playback. You can manually force a particular quality by selecting the gear icon in the lower right corner of the player. (This may result in frequent buffering if the bandwidth does not meet the required minimum outlined above.)
Search the Help Center to find answers, or if you're still having trouble, please send an email to [email protected].